FREQUENTLY ASKED QUESTIONS

FREE SHIPPING IS ONLY AVAILABLE FOR UK ADDRESSES.
Standard Orders (delivered within 5 working days) £7.50
Free shipping on orders over £50

International Orders:
Please email: sales@hollyandivy.party for delivery options and costs. Be sure to include a complete shipping address, the product number with description and the quantity of the item you are interested in purchasing. International shipping can be very expensive. The customer is responsible for all shipping, duties, taxes and customs charges.

Restrictions:
Holly & Ivy ships packages Monday – Friday. Holly & Ivy does not ship on the weekends (Saturday & Sunday) or national holidays.

We require a physical address, either residential or business

RETURNS

If you are dissatisfied with your order for any reason, you can return your items for a refund. Refunds for items returned within thirty days of the delivery of your products will be credited in the same form as the original payment type. Refunds for items returned later than thirty days will be in the form of a credit redeemable on your next purchase. Handling and shipping charges are not refundable.

Please mail your package in a prepaid, insured and traceable method to:

Holly & Ivy Returns
Global Freight Managment
Unit 5 -10, Lakes View Business Park
Sparrow Way, Hersden, Kent CT3 4JH